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Company Policies

Frequently Asked Questions:
 
Terms of Sale
Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds are given once your order has been verified. No partial refunds for work not completed.
 
Rush Turnaround
To qualify for rush turnaround, your order must be placed, all files uploaded, and all files approved by 3pm Central Standard Time. Orders placed Friday after 3pm, Saturday or Sunday will be processed on Monday. Orders placed before the deadline will be shipped by 12 midnight Central Standard Time the next business day.
 
Refund Policy
All sales are final. No refunds are available on orders unless no files have been sent to press and the refund is requested the same business day. In the case of a refund on an order that work has not started, a $15 processing fee will be charged.
 
File Requirements
All images, after being enlarged or reduced for reproduction, will crop approximately 1/16" to 1/8" to allow for bleed. See the Template for more details. We cannot process orders that do not meet the minimum requirements.
 
Color Options
You can choose one of five ways to print your product
Full Color on One side, No printing on the backside (Full Color-1 side)
Full Color on Both sides (Full Color-2 side)
Full Color on One side, Black on the backside (Full Color / B&W)
Black on One side, No printing on the backside (B&W-1 side)
Black on Both sides (B&W-2 side)
 
Design / Layout Options
We can Design according to your specifications (Custom Design)
You can use one of our pre-design templates (Template Design)
You can summit your own design (Submitting Design)
You can save 15% by letting us advertise on the back of your product (Vivid Images AD)
You can print the same layout on back at no extra layout change (Same as Front)
 
Turnaround Times
We start counting the turnaround time when you send your order to press. Orders sent to press after 3pm Central Standard Time will begin counting turnaround time the next business day. If you use Vivid Images for a layout or design turnaround begins when we receive proof approval. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.
 
Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "On Hold-Need Artwork" and your turnaround time will be reset. For jobs that do not have complete digital source files provided, turnaround begins when we have the photos and artwork needed to print your postcard, not from when the order is first submitted.
 
Turnaround time for accepted artwork is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on turnaround time is only allowed if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date the customer does not want us to process the order.
 
Vivid Images assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
 
Changing Files Once Sent to Press Once a job has been "sent to press" from My Vivid Images, no changes are allowed to the artwork, job characteristics, or turnaround time. If the order has not yet gone to press, the sole remedy available is to cancel the order, pay the $15 cancellation fee and place a new order.
 
Complaints All complaints must be registered with in 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.
 
Proofs Shipped orders with a color proof that are not resembling the color and/or positioning on the final proof will be rerun at no charge. We have the final judgment as to what accuracy range is possible to match the color proof. You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check with your local Post Office.
 
Vivid Images will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 75-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.
 
Sales Tax
All Louisiana orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with two first jobs.
 
Indemnification
The customer will indemnify and hold harmless the printer, Vivid Images, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.
 
Delivery
Quoted turnaround times start when we verify your order, provided we have the photos and artwork needed to print your postcard, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
 
Vivid Images assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
 
Orders shipped by Air Cargo must be picked up at the airport! Delivery to your door is not included or available when you select Air Cargo. Air Cargo shipping charges are COD.

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